Friday 24 March 2017

No 163: Euthanize the Old, Brainwash the Young


Last Tuesday I attended a meeting in the Philippines hosted by Metropac Water and Maynilad (one of the Philippine’s major water suppliers). Also attending were a number of senior managers from a variety of rural Philippine Water Districts.

For some attendees it was the first time they had met. As an ice-breaker we were all invited to share something that our colleagues didn’t know. All was going smoothly (‘I like to dance’, ‘I have a pet hamster’) until a lovely lady with a larger-than-usual body shape stood up and said with heart-breaking melancholy  ‘One of the things my colleagues don’t know about me is that I used to be sexy’.
This jaw-dropping confession was then followed by a man who stood up and declared ‘Some of my colleagues think I am a homosexual. I am not. ….. Just kidding. Yes I am!’.

My confession that I grow asparagus in my spare time felt rather lame.

The aim of the meeting was to discuss how they could better identify and adopt new technology. It is a problem common to all utilities irrespective of size, location or wealth. Two of my favourite suggestions were that we should Euthanize the Old, and Brainwash the Young. As innovation adoption strategies go, these are more edgy than usual.

The euthanization suggestion was actually made by the eldest person in the room (I don’t think he was volunteering) as a tongue-in-cheek alternative to the problem all utilities experience of having operators who are so set in their ways that they actively resist new innovations. The brainwashing suggestion was another tongue-in-cheek proposal that came out of a discussion about the importance of educating children on how water is treated and cleaned. I also learnt about a newly created organisation called the Philippine Young Water Professionals. This was formed by 5 very engaging (and very engaged) young people in Manila who decided that the best way to make things better was get on and do it themselves. It is a very impressive, and very Philippine, approach.

Also worth noting that within 2 minutes of the official meeting ending there was karaoke playing loudly, with words on the overhead projector and microphones in the hands of enthusiastic (and talented) singers.

For the record, this confess-at-the-start-and-sing-for-joy-at-the-end approach is not how meetings tend to go in London. I like the Philippine style more.



Saturday 4 March 2017

No 162: The most fun you can have with two bananas


When I was young a ‘Blue Wave’ was a particular type of old ladies hair style. Perhaps it was more common in the 1980’s but elderly ladies in the twilight of their years would add (quite literally) a bit of colour to their lives by transforming their greying locks into something more vibrant and eye-catching. Quite why they would select a shade of blue that made them look as if they had been dunked headfirst into a public urinal was always a point of fascination for me. However, that was then, this is now. Today a Blue Wave describes one of the most exciting, game-changing and altruistic ventures in the water sector.

It is the brainchild of George Hawkins, the General Manager for DC Water and Sewer Authority based in Washington DC. George is well-known in the water sector, being something of a visionary. I confess to having just a little professional man-crush. His premise is simple: there are two types of water agency and there is a divide between them that needs to be closed. First there are the large entities, such as DC Water. These entities typically serve cities and employ diverse teams of engineers, operators, scientists and hydrogeologists. These organisations have a depth of professional capability which enables them to identify, scope and deliver the constant stream of projects which a modern utility needs to undertake if they are to provide a safe and reliable service to their customers.  At the other extreme there are the smaller municipalities. These entities might only serve a small town or village, they employ equally committed and passionate staff but these staff are in a constant battle just to stand still. Some of these entities employ just one person, who does everything from operations to billing. Money is tight for both the large and small entities, but the small entities are doubly constrained because they lack the resources necessary to identify and develop improvement projects. The staff in these smaller entities are running so hard just to stand still that they will never access the exciting new technological advances that could break the cycle of madness. While the bigger organisations power forward, embracing new technology and achieving enhanced efficiencies, the smaller entities just drop further and further behind.

What makes this challenge particularly pertinent is that the number of these smaller entities far, far outweighs the larger. Of the 56,000 municipalities in the US, probably 55,000 fall into this latter category. And this is not a US-specific problem. Many countries face a similar challenge. There are literally millions of people around the world who are disadvantaged due to their local water utility’s inability to embrace new tech.

Blue Wave will address this problem. Using new digital advances it will provide a mechanism that helps the smaller entities claw their way out of their endless cycle of running to stand still. To work effectively Blue Wave will require some of the larger utilities to share their knowledge and experience, but the appetite to do so appears to be growing. The Blue Wave initiative was a key topic for discussion at an invite-only event held yesterday in Las Vegas for a small intimate group of US water leaders. I attended as the token foreigner, coming from one of the few countries that has not yet been blacklisted by the kindly and diplomatic new tenants in in Pennsylvania Avenue.

The event was organised by the water-focused private equity fund XPV and sponsored by Wells Fargo. Their thinking was to put some of the nation’s most experienced and informed leaders in a room, throw in a few sector-scale challenges, and then sit back and see what happens. Based on yesterday’s meeting, Blue Wave is what happens. In a world where intolerance and self-protection is on a relentless and seemingly unstoppable rise it is reassuring that something like Blue Wave is getting traction. The water sector needs this. The world needs this.

And the reference to bananas in this blog title? Well, after a hard day putting the world to rights the delegates at yesterday’s event were invited to attend the One Night for One Drop Cirque du Soleil show. This is an annual charity event held in aid of water and sanitation initiatives and is a 3 hour extravaganza showcasing feats so awe-inspiring they beggar belief. It was a collection of acts that ranged from the terrifyingly dangerous (e.g. trapeze artists 100ft above the stage with nothing to stop their fall other than a rope held between their teeth) to the astonishingly bizarre (William Shatner closed the show with an environmental rights song so jaw-droppingly awful I can only assume it was ironic….but does Las Vegas do irony?).

My hands-down favourite act of the night however was a husband and wife comedy duo which involved nothing more than 2 bananas. Like all good Las Vegas shows it managed to be shocking, hilarious, repulsive, mesmerising and nutritious all at the same time. It even involved an exchange of bodily fluids (between performers and a member of the audience) which is something not often seen live on stage, even in Las Vegas. Best of all it was just the sort of thing any loving couple could happily do in the comfort of their own home, if they were so minded.

Sadly I no longer have space to share further details on this incredible act.  And anyway, to share the details here would be to break a golden rule: What happens in Vegas…

This blog and past entries can be found at http://notesfrompiers.blogspot.co.uk/